Refund & Cancellation Policy

Last Updated: July 29th, 2026

At BarberDex, we strive to be fully transparent about our billing, refunds, and cancellation processes. Please review our policies below regarding your subscription.

1. Refunds & Payments

Due to the nature of our digital hosting and the upfront hard costs associated with setting up your storefront (such as domain registration), we have a strict no-refund policy.

• All setup fees and monthly payments are non-refundable.
• Payments are automatically processed securely via Stripe on a recurring monthly basis.
• If a payment fails, we will attempt to retry the charge. If an account remains unpaid for more than 14 days, we reserve the right to temporarily suspend the storefront until the balance is cleared.

2. Cancellation & Termination

We do not lock our clients into long-term contracts. You may cancel your subscription at any time without incurring cancellation fees.

• To cancel, please email us directly with your request.
• Upon cancellation, your monthly billing will stop immediately, and your website will be taken offline at the end of your current paid billing cycle.
• Because you retain ultimate ownership of your domain name, if you choose to cancel your subscription, we will release and transfer the domain to your personal registrar account at no extra charge, provided your account balance is paid in full.

3. Contact Us

If you have any questions regarding your billing or wish to submit a cancellation request, please contact us at: [email protected]